From Queries to Satisfaction—Support Fully Automated
Introduction
Customer support should be more than just answering tickets—it should create lasting satisfaction. With Aekyam, you can automate every part of the support journey, from ticketing to multi-channel engagement, while leveraging AI to deliver faster resolutions and deeper insights. The result: reduced response times, proactive service, and stronger customer loyalty.
Use Cases
Exploring few examples of Customer Support solutions,
we can help with
Ticketing & Case Management
Resolve customer issues faster and smarter.
Automate ticket creation, categorization, and routing across support teams. Prioritize urgent cases, track resolution timelines, and ensure every request is addressed promptly.
Knowledge Base & Self-Service
Empower customers to help themselves.
Maintain an AI-powered knowledge base that updates automatically. Provide self-service options, FAQs, and guided solutions to reduce repetitive queries and improve response times.
Multi-Channel Support
Engage customers wherever they are.
Automate responses across email, chat, social media, and messaging apps. Use AI to suggest replies, escalate complex cases, and ensure a consistent, personalized experience.
Feedback & Sentiment Analysis
Turn every interaction into insight.
Collect customer feedback automatically, analyze sentiment with AI, and escalate critical issues to your team. Identify trends and pain points to continually improve service quality.
Support Analytics & Performance
See the full impact of your support operations.
Pull data from ticketing systems, chat platforms, and surveys into a unified dashboard. Automate alerts when metrics cross thresholds and track customer satisfaction, resolution times, and ROI in near real-time.
Why Support Automation with Aekyam?
01
Faster Resolutions
Route and resolve tickets automatically with AI precision.
02
Omnichannel Consistency
Deliver unified support across chat, email, and social.
03
Actionable Insights
Analyze sentiment and feedback to improve experiences.
04
Scalable Support
Handle higher volumes without compromising service quality.
Deliver Support That’s Always in Sync
Unify tickets, chat, and knowledge bases across platforms. Automate routing, trigger proactive alerts, and resolve issues faster—so every customer gets timely, consistent support